Shipping policy

 

 

Last Updated: September 4, 2026

Thank you for shopping with Nook & Pull! We know how exciting it is to have new cards and collectibles on the way, so we take care when packing every order to help ensure your items arrive safely.

Order Processing

Orders for in-stock products are typically processed and prepared for shipment within 1–3 business days after payment has been successfully received. This processing timeframe does not apply to pre-order products, which are subject to their estimated release and availability dates.

Processing times may be longer during new product releases, holidays, promotions, or periods of high order volume.

Business days do not include weekends or statutory holidays.

Shipping Within Canada

We currently ship within Canada. Available shipping options, rates, and estimated delivery times will be displayed at checkout based on your order and destination.

Shipping to Yukon, Northwest Territories, and Nunavut is available by request. Due to varying carrier rates and delivery availability, please contact us before placing your order for a personalized shipping quote. ♡

Delivery estimates begin once your order has been shipped and are provided as estimates only. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

Tracking

When tracking is included with the selected shipping service, tracking information will be provided once your order has been prepared for shipment.

Please allow some time for the carrier to scan and update the tracking information after receiving your package.

Packaging

Trading cards and collectibles can be delicate, so we carefully package orders with appropriate protective materials based on the products being shipped.

While we take reasonable care when preparing orders, Nook & Pull cannot control how packages are handled once they have been accepted by the shipping carrier.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We will do our best to make the correction if the order has not yet shipped, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address, refused delivery, or an unclaimed package may be the responsibility of the customer.

Lost, Delayed, or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's services, policies, and timelines. Delays caused by the carrier, weather, holidays, or other circumstances outside of Nook & Pull's control may occur.

Customers are responsible for monitoring the tracking information provided with their order. If your tracked package appears to be lost, misdelivered, or damaged in transit, please contact us and/or the shipping carrier as soon as possible so that the issue can be reviewed.

Carrier investigations and claims are subject to the carrier's policies, eligibility requirements, and timelines. Any refunds, replacements, or other remedies will be handled in accordance with the circumstances of the order, applicable carrier coverage, and applicable consumer protection laws.

Pre-orders

Orders containing pre-order products will generally ship according to the estimated availability of those products.

If an order contains both in-stock and pre-order products, the entire order will be shipped together once all products are available for shipment.

If you would like your in-stock products to be shipped separately without waiting for your pre-order products to arrive, please place them as a separate order. Separate shipping charges may apply.

Release dates and product allocations are determined by manufacturers and distributors and may change. We will make reasonable efforts to communicate significant changes affecting your order.

International Shipping

Nook & Pull currently ships within Canada only.

We hope to offer additional shipping destinations as we grow.

Questions?

If you have any questions about your shipment or an existing order, please contact Nook & Pull through the contact information provided on our website.

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

♡ Good Finds. Fair Prices. Happy Pulls.