Last Updated: September 4, 2026

At Nook & Pull, we carefully inspect and package our trading cards and collectibles before shipment. Please read the following before making any purchases.

Trading Cards & Sealed Products

All trading card products, including booster packs, booster boxes, bundles, singles, collection boxes, tins, and other sealed TCG products, are FINAL SALE, except where otherwise expressly provided in this policy, our Purchase Options Cancellation Policy, or required by applicable law.

Refused Deliveries / Unauthorized Returns

Customers must not refuse delivery or intentionally return, redirect, or send an order back to Nook & Pull as a means of bypassing this Return & Refund Policy.

Orders that are refused at delivery, left unclaimed, returned to sender, or otherwise sent back to Nook & Pull without prior authorization will not automatically qualify for a full refund.

If an unauthorized or refused shipment is returned to Nook & Pull and we elect to accept the return, a handling and restocking fee equal to 30% of the total order value will be deducted from any refund issued. Original shipping charges and any additional return shipping, carrier, customs, or handling charges incurred as a result of the return may also be deducted from the refund amount.

Any remaining refund will only be considered after the returned products have been received and inspected by Nook & Pull. Products that have been opened, altered, damaged, tampered with, or are otherwise no longer in their original saleable condition may be ineligible for a refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

For in-stock products, cancellation requests are not guaranteed. Once an order has been processed, packed, or shipped, it may no longer be eligible for cancellation.

For pre-order products, cancellation requests may be made within 24 hours of placing the order for a full refund. After the 24-hour cancellation period, pre-order products are considered final sale because inventory may be ordered and reserved based on customer demand.

If Nook & Pull agrees to cancel a pre-order after the 24-hour cancellation period, a 30% cancellation fee will be deducted from the pre-order item subtotal, excluding shipping charges. Any applicable remaining balance will be refunded to the original payment method.

Please refer to our Purchase Options Cancellation Policy for complete terms regarding pre-order cancellations.

Nook & Pull reserves the right to cancel and refund an order when necessary, including in cases involving inventory errors, pricing errors, suspected fraud, payment issues, or circumstances that prevent us from fulfilling the order.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us promptly after delivery with your order number, photographs of the package and contents, and a description of the issue.

We will review the information provided and, where we determine that an order was incorrectly fulfilled by Nook & Pull, we will work with you toward an appropriate resolution.

Please retain all original packaging until the issue has been resolved.

Refunds

When a refund is approved by Nook & Pull, it will generally be issued to the original payment method.

Processing times after a refund has been issued may vary depending on your financial institution or payment provider.

Original shipping charges and other delivery-related fees are non-refundable once an order has been shipped or where those charges have already been incurred by Nook & Pull. For approved cancellations of unshipped orders, any applicable unspent shipping charges will be refunded.

Contact Us

If you believe there is a problem with your order, please contact Nook & Pull through the contact information provided on our website.

Please include your order number and relevant photographs so we can review your request as efficiently as possible.